ANZSCO 263212 ICT Support Engineer

ANZSCO 263212 ICT Support Engineer

ICT Support Job Details

The ICT Support Engineer under ANZSCO 263211 tackles obstacles, offers technical guidance, and provides feedback to facilitate alterations in system infrastructure and procedures. Moreover, they are adept at identifying and resolving intricate system problems. Additionally, the ICT Support Engineer ANZSCO 263211 formulates support protocols and methods for deploying structures, networks, operating systems, and software.

Skill Requirement

Skill Level: Level 1 or Equivalent

Skills Assessment AuthorityACS (Australian Computer Society)

Alternative Titles: 

  1. 1. Support Analyst
  2. 2. Support Architect

Occupation list information

Occupation on the skill listOccupation not on the skill list
Combined Skilled Occupations List (STSOL MLTSSL)Labor Market Testing Required for 457 List (LMTL)
Medium Long Term Strategic Skills List (MLTSSL)Short-Term Skilled Occupation List (STSOL)
Labor Market Testing Required for 457 List (LMTL) 

Visa Provision

Applicants for ICT Support Engineers may apply for a Skilled Nominated 190 visa or a Skilled Regional Nominated 489 visa, both of which include the Short-term Skilled Occupation (STSOL) list. If you hold this vocation and want to be qualified for a General Skilled Migration visa, you would need to apply for a state appointment before you can enter Australia.

Even though this profession is on the STSOL, it’s possible that no nation has a genuine market for its practitioners. You could wish to check into getting an employer sponsor in Australia if a job is not mentioned on the online assessment because a state or territory in Australia does not actually need it.

Unit Group: 2632 ICT Support and Test Engineers

Occupations in this Category

1. 263211 ICT Quality Assurance Engineer

2. 263212 ICT Support Engineer

3. 263213 ICT Systems Test Engineer

4. 263299 ICT Support and Test Engineers (NEC)

Skill Requirement

A bachelor’s degree or higher education is often required for the bulk of the positions in this unit category. Vendor certification or a minimum of five years of relevant experience cannot be substituted for a formal qualification. In certain situations, in addition to formal schooling, relevant experience and/or on-the-job training may be required (ANZSCO Skill Level 1).

What do engineers with ICT support do?

Create processes and techniques to help with the development, upkeep, and use of technical quality assurance programs and resources, with the evaluation, analysis, and resolution of performance and system-related issues, and with the testing of system behaviour, dependability, and integrity.


  1. Scheduling, arranging, and carrying out quality audit inspections, as well as evaluating and reviewing protocols, data, and records
  2. Identifying patterns and potentially hazardous areas to ensure that standards and procedures are followed
  3. Make suggestions for corrective action measures and strengthen the resolution of requirements that are determined to be non-compliant by monitoring and auditing processes and procedures.
  4. Working closely with management and customers to ensure that policies, procedures, and quality control concerns and activities are understood and followed
  5. Creating, carrying out, and distributing expert advice and training in application software and operating procedures
  6. Analyzing, assessing, and diagnosing technical problems and issues, including setting up, maintaining, updating, and configuring PCs, software, hardware, printers, the Internet, email, databases, operating systems, and security systems.
  7. Testing systems, identifying and resolving problems with them, and writing code in accordance with accepted testing techniques, rules, and quality standards to ensure that systems adhere to specifications
  8. performing evaluations and analyses of business infrastructure designs and making recommendations for present and upcoming hardware and technical solutions; 9. producing and maintaining technical papers, such as operating, instructional, and procedural manuals, technical notes, and maintenance inventory systems.

English Requirement

  1. IELTS score of minimum 6  (L, R, W), 7 in speaking and 7 overall;
  2. OET score with a minimum grade of B in all sections;
  3. TOEFL iBT with a minimum score (L:12, R:13, W:21, S:23, and overall L93);
  4. PTE Academic with a minimum score of 50 (L, R, W), 65 in speaking, and 65 overall


  • There are Australian Graduate exceptions in some states and territories.
  • In some states and territories, Priority Skilled Lists can be used to meet a certain requirement.
  • The United Kingdom, Canada, New Zealand, the United States, and Ireland will not be allowed to take the IELTS or OET.

If mandatory licensing or registration is necessary, you must either meet the licensing or registration requirements or have a minimum IELTS or comparable level, whichever is higher.

CDR Migration Writer, your trusted partner for all your Competency Demonstration Report (CDR) needs

Get Free Consultation

Contact Form Demo
Start Chat
CDR Migration
Hello 👋
Feel free to ask any questions or share any topics related to engineering. Whether it's about different engineering fields, career advice, technical questions, or anything else, I'm here to chat and provide information. What's on your mind?